Customer Testimonials
This is my 3rd time going and it was wonderful the first two times. However, this time when I came it was a mix of communication about what I’m getting done. Then I was told the price increase came up. That’s fine as well. With that, when I came in, it felt like I was not wanted there in a sense I just stood there for a moment. When I did get to Josh, I was told on the phone that I was going get estimates for other things on a sheet of paper. However, I didn’t ... Read More DealerRater - Jun 16, 2026
Nice to work with. Got us a great deal. More knowledgeable about the Mach-E than expected.
Brenlie was great. She worked hard to get a deal that worked for us. Process was a little long, but overall very pleased!
Recall item fixed I think? Did not look at adaptive cruise control issue as requested
Adam was great and stayed late so I could get the car. The deal was not bad.
Oil change and rotation was quick even though they were backed up. Worker in the quick lobby was kind and informative.
I was able to get in and out in no time. Set up a reservation and they were ready to go.
Our salesman was very patient with us. We ended up having to swap cars after purchasing one vehicle and he was very understanding about that and never seemed irritated with the situation. I would highly recommend him to someone else.
Love the mobile service. Technician was great. He did a great job. Thanks so much.
Amazing dealership with amazing staff!!!😊
Colton and keeman and the finance man where the best people I've ever dealt with at a dealership then and Brian the manger just coming over to say hello as if I was a long lost friend!
Very professional, the staff in general was courteous and worked in a timely manner. Good place to bring your vehicle for maintenance.
Brought my truck in for standard maintenance and dealt with ED at the pro elite center and he was amazing!! Got my truck in and out quick and communicated with me throughout the day!!
Ericka was great, Love the truck. Thank you.
Ethan was a great salesman. Got me rolling in my new Bronco raptor.
Great experience! They were very patient and tolerate with us. Brayant Blanchard, salesman and Cody Banks, Finance Manager were amazing. I really like the general atmosphere and process at this Ford dealership
Shane Swann and Avery Blackall, Sales Manager did a wonderful job helping me with my car purchase. They were friendly, personable, and carried themselves with a true servant’s heart. I genuinely felt they were working hard to get me the best deal possible on a new car. Highly recommend.
Very friendly and knowledgeable Did a great job accommodating our busy schedules. Very smooth process.
Stiver's was prompt and performed the services I asked them to perform without trying to sell me on additional services that were not needed. They even delivered my car to my house for no extra charge!
Took truck for oil change and tire rotation . Arrived at appointment time and was surprised how quick they did my truck. At dealership I bought from usually takes at least an hour or more. It prob wasn’t 30 minutes
I wish I could give 100 stars. Strivers Ford service dept. should absolutely be the flagship for service for Ford Motor Company. We were going on vacation when our 2025 mustang mach e gave a warning light. We were 3 hours from home and called Strivers Ford. We detoured and went straight to them. They didn't have a ev tech at that location, but instead of sending us to their other location they brought the tech to us. Not only did they get us back on the road, they charged our car for us. This is something our dealer in Chattanooga would ... Read More DealerRater - Jun 11, 2026
Polite and Professional, not overly willing to communicate without me having to ask directly. Almost as though they were hoping I wouldn't ask questions. Not willing to negotiate.
Very professional and super nice. Made my trade in and new purchase very easy and seamless.
Bryan was completely unprofessional and almost led to this sale not happening. I was trying to explain that the offer sheet numbers weren’t right which led to a number of “oh my god” and loud sighs. When I informed the next person about it I was told “yeah, we’ve heard the same things”. Ali was great and so was Blake.
I purchased a vehicle from Stivers on April 30, 2025, based on a referral , whose uncle Greg is a sales manager there. Unfortunately, the car began experiencing issues as early as May 14, 2025. I returned to the dealership and informed Greg of the problem. On May 28, 2025, they placed me in a loaner vehicle and returned mine on June 11, claiming it had been repaired.
However, the very next day, June 12, the car again entered limp mode. I was issued another loaner on June 13. My salesperson, Kin and an employee named Joey arranged for my vehicle to be taken to Audi for further inspection. Stivers ... Read More DealerRater - Jun 9, 2026
Very good experience. I would definitely recommend to others. Kathy was wonderful. And we would gladly do business with her again.
They do great service
Service was great and facilities were clean and comfortable. Daniel is very knowledgeable and his advise on future conditions is on target
Kathy Okrongley was great. So was Asher. Kathy and Asher were normal and genuine. Even though the whole process is painfully slow, and some young, snobby finance guy (Blake?) almost made me walk, Kathy and Asher made it a 5 star process.
Adam was great he made sure that I was taken care of. He had me in and out with a great deal. He was very knowledgeable on the vehicle I was purchasing.
I had a great experience at Stivers. After a test drive in a car that had some issues they worked with me tirelessly to make sure I got a vehicle that met my needs. I cannot say enough about Keeman specifically. He made this the best experience and worked hard to get me in my car.
Good service. Good communication.
Thorough work done to complete needed repairs. Very friendly and professional team.
Smooth buying experience with Keeman, no high pressure sales pitch. Very smooth from start to finish. The entire staff were very nice and easy to deal with.
Amazing There were very professional and courteous I had a great experience will come back again
Very helpful service. I came in for a routine oil change. Service department hit a problem and went on to accommodate my needs and fix the issue. They did and washed the truck.
Very professional and friendly, and were great to work with on a trade in and new purchase
Ronnie was very helpful. It was a long distance sale and Ronnie took several videos for me and was very prompt in his responses.
Excellent service every time I come in Daniel went out of his way to keep me informed with the service of my car
The staff here are very kind and communicative. The service was done exceptionally well for a great price!
A++++
Great to work with Nice, knowledgeable staff and flexible. We live in another state and the experience was easy
Excellent customer service!!
Steven communicated with me in a timely fashion. My car was delivered to me which was a tremendous help. Excellent service.
Excellent job. I was able to use my discount and Ford Rewards, plus the service only took about an hour.
Adam Booth, my sales rep, did a fantastic job at every phase of the car-buying process. He was friendly, knowledgeable, and worked hard to get me the exact car with the exact options I wanted. Blake Brown, the finance manager, also offered exceptional customer service, and I ended up purchasing some valuable add-ons for my new Mustang GT based on his guidance. I have bought and sold many vehicles, but this was by far the best sales experience that I have ever had. We will buy from this dealership and this group of professionals in the future for all our ... Read More Google - Jun 1, 2026
Customer service was good But financial service was average Available inventory Good price Patiently search for demand by customers
Courteous/Polite employees. Prompt service! There was little to almost no wait to take my vehicle back to begin the service.
Very supportive and hardworking staffs.great offers.i drove all 350 miles to get my car.feels its worth every mile now
I’m happy with the deal I got on my trade in and the vehicle I bought. I shopped state wide and your dealership by far was the best.
This service dept really listens to the customer and works to accomplish the customers needs. They do great work.
Carter and Chris did a great job and fast
Great experience. Great people. I will tell everyone I know about the wonderful experience and professionalism
Absolutely incredible efficiency and wonderful customer service. A+++++++ Haha, 7 more words! The sales team at Stivers was awesome. Best experience buying a car in a REALLY long time
Had continued issues with our new Explorer's audio system and had to take it back to service several times. Josh explained what waa being done and how long it would take during each visit. So far the new system is working great with no issues
Shane was excellent. The rest of experience was suboptimal. Our windshield tint was ripped between the time we looked at it and then left the lot with the car. Maybe during detailing prior to leaving. Finance manager Blake brown helped retain a good rate but was very rude and aggressive re warranty when we didn't want to purchase it.
Amazing. Went above and beyond to get me this vehicle. Will be back. Give Shawn a raise
My mother's Ford Edge had a recall for something having to do with the backup camera. I dropped it off at Stivers (Palisades Blvd) on a Tuesday morning, and had it back, early afternoon, the next day. Joshua Stafford, who was my Service Advisor was very professional, courteous, knowledgeable and personable. I really appreciated his time and honesty with the questions I had. The respectfulness of everyone I came in contact with was quite admirable!! Thank you for your wonderful service - Ginger Hollingsworth (Cornelia Crumbaugh car)
Excellent communication and service
They were very professional and got the work done quickly
Great people to deal with salesman great service was great they added electric brake controle looks great done it fast
Polite and knowledgeable great people to work with Better than other stores Will recommend them
Customer service was perfect. Process was hassle free, and the salesman answered all our questions quickly and without hesitation.
Our Mustang Mach‑E threw a battery malfunction warning for the second time in a year while we were on our way to Gulf Shores for vacation. After the nightmare we went through with our home dealer in Hixson, TN the first time this happened, we braced ourselves for another fight. Instead, we found Strivers Ford in Birmingham — and they completely changed our view of what Ford service should look like. From the moment we arrived, the team made us feel comfortable, respected, and taken care of. They immediately brought in an EV technician from another location just to make ... Read More Google - May 28, 2026
Horrible no communication, haven’t heard a thing since my truck was overfilled and mess made on my valve cover.
Jamal and his team in the mobile service department were fast, reliable, and very responsive. They had a quick response time, did the best to assist me, and provided helpful alternatives when needed. I really appreciate the great service!
Steven and his team have always been consistent, helpful, and respectful. Key components when it comes to choosing the right service center 10 outta 10 locked in.
Ambiance is good. People were very cordial and listened to what I wanted. Good value for the money
I went to 2 different stores to look besides here and they didn’t seem to care about trying to work with me with negative equity Both worked with me and made it happen
Very helpful! He listened to what we needed and gave us valuable information. Was also very kind and friendly to work with.
awsome and amazing service star class service
I felt that they were trustworthy and helped me find what I was looking for at best. I did have some issues after sale but very family like people at sale.
Thanks. I was satisfied with the prompt attention to my needs and the quick turnaround in servicing my vehicle.
Service was fair because of the SLOW seems like inexperienced young technician, NOT the manager.
Very professional great salesman we bought 2 vehicles in 2 days
Huge thanks to getting my 2018 ford edge back to running right, it’s been a 2 year ordeal, thank you for the great service, keeping me updated was very helpful, Stivers Ford in Birmingham is where I’ll be going from here on out
Devin was GREAT to work with on the purchase of my new f150
Mike was very easy to work with!!! And has great knowledge of the vehicles he is selling!!! We give him 10 stars out of 5!!!
We bought our second Ford in the last few months and have had a wonderful experience each time.
Excellent customer service! Very attentive. Personable. Easy to understand. Made the buying process a breeze.
Everyone is friendly Everyone is very friendly.all the team members work together.had a good experience.
Loved the people and they were so kind to walk us through our first car purchase. Adam is our favorite we'll buy every car from y'all in the future!!
The was a good job.the do what I asked the most for what they wanted
Ed went beyond expectations to access the damage, care for my personal comfort, and quickly converse with mechanic to provide very fast service. Work was completed expertly and reasonably priced.
I called to make an appointment at quick Lane services with Haley. I called her twice just to make sure that she does the appointment because we have a pregnant woman with us and we needed the oil change badly and I paid for the service when we purchased a car from your dealership. When we got there, there was no appointment and we wasted two hours for a basic oil change.
Quick, professional, detail oriented service I got in and out in a short amount of time.
Great place. Everyone was so friendly.
