Customer Testimonials

Shout out to David “DLOW” Taylor. Also Asher Shurafa. These guys made it a breeze for me to take home a brand new 2026 f-150 Raptor. I appreciate all the hard work they put in to make it happen. Great people great service.

He worked with me until I was able to leave with a car ???? 'DLow' is awesome!!!!!

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Amazing experience! My sales rep, Bryan, was very helpful, transparent, and fun to work with! Highly recommend!

They sold me a new car and there were some things needing to be taken care of but they did. Highly recommend buying new or used from this dealership!

Thanks to salesman Logan and finance manager Cody being willing to run numbers with me for literal hours. Me and my wife were able to get her the exact car she wanted! The team at Stivers is next level. I’m definitely a lifetime customer.

The most baffling experience I've ever had with an auto shop. They had my car for FOUR MONTHS, during which I had to beg for updates and was repeatedly given false information on the status of my vehicle. At one point (over a month in), a tech told me "don't call back". I tried reaching out to the service manager, Danielle, but was ignored each time. When I was finally able to pick up my car - the check engine light was on, it was covered in grime (inside and out), and my front passenger door ... Read More

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Google - Oct 27, 2026

The most baffling experience I've ever had with an auto shop. They had my car for FOUR MONTHS, during which I had to beg for updates and was repeatedly given false information on the status of my vehicle. At one point (over a month in), a tech told me "don't call back". I tried reaching out to the service manager, Danielle, but was ignored each time. When I was finally able to pick up my car - the check engine light was on, it was covered in grime (inside and out), and my front passenger door was warped to the point it does not shut properly. I immediately asked about the check engine light and they seemed to have no idea it was even on. They did extensive work on my car so I'm not sure why the check engine light was not evaluated to ensure it was an unrelated issue. Once I got home and inspected my vehicle, I found the damage to my passenger door. When I contacted Stiver's, they denied having anything to do with it but asked I bring it in and they would try to adjust it. I've decided to just take the loss on that and pay to have it repaired elsewhere as I refuse to leave my car in their care again. The amount of reviews here with similar stories is insane.

Failed to meet deadlines multiple times, Poor communication, did not feel like a valued customer. Overall highly disappointed with Stivers Ford service department I will not be coming back for business or recommending any of my friends and family.

I tried several times to set up appointment to have my truck serviced on line. The first time they text me back about trading in my truck. The second time I received a text asking where my truck would be to service my truck by a mobile technician. I replied no, I am bringing it in. At this point I said I am done. My wife who has a new Bronco reached out to Danielle in the main service department. She stepped up and lined up my service through the main shop. If it hadn’t been her stepping in ... Read More

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DealerRater - Oct 26, 2026

I tried several times to set up appointment to have my truck serviced on line. The first time they text me back about trading in my truck. The second time I received a text asking where my truck would be to service my truck by a mobile technician. I replied no, I am bringing it in. At this point I said I am done. My wife who has a new Bronco reached out to Danielle in the main service department. She stepped up and lined up my service through the main shop. If it hadn’t been her stepping in I was prepared to contact CA Russel who is the town I live in to start servicing my truck going forward. She has been our go to, if it’s not her it seems Stivers fumbles any problem that we may have.

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Professional, polite and prompt.

Logan Phillips is a great sales person. He is honest, he is fair, he is professional in his knowledge of vehicles and tries very hard to understand what you are looking for. He is a pleasure to work with.

It was great. Once we got a courtesy vehicle set up the rest of the process was perfect.

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Josh, my service technician, was great. Explained everything he did and advised me on other matters to keep an eye on.

Went the extra mile to work with me during my Mom's illness and death. Except service department b

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We were in town visiting family when we had battery issues. Came by and we’re back on the road very soon. Thank you for your service.

Although I loathe the shopping process Ethan made it a pleasurable experience. Colton also made it a seamless experience.

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Good service Service was good. I was in and out in about 50 minutes. Everything was fine

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Sam the sales person she was excellent… my daughter left out with a brand new car purchase thanks so much

Disappointed with the customer service I received from Manny. Very unprofessional.

Sam was our sales woman. She was amazing with a full text and email sale. We made a four hour drive to the dealership and everything was exactly as advertised. Colton the sales manager was fair and gave us a great deal. This was my first great experience at a dealership. Stivers is the best.

If I could give 100 stars to Kristen Hudson I would! She sold me my 2026 Ford Bronco and she exhibited so much patience and dedication! I did not feel pressured to make any decisions and she was with me every step of the way checking in and making sure I was okay! I would recommend her and Stiver to anyone wanting a new vehicle!!

Service was quick and efficient

Titi was great! She was patient, attentive, and knowledgeable. She helped me set up the Ford app and walked me through the car’s features. The check engine light came on as soon as I bought the car, but they fixed it without any issues and provided me with a loaner.

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Nice waiting area and the team is always very nice there. My only complaint is that every time I get my truck serviced, I have to wipe oily hand prints from both the exterior and interior. I know it’s a dirty job and would be hard to prevent the prints but at least QC your work after the job is done and wipe them off so the customer doesn’t have to. Not a huge deal, it happens every time and I continue to return so it’s not a deal breaker. Just annoying. I’ve mentioned it several ... Read More

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DealerRater - Oct 18, 2026

Nice waiting area and the team is always very nice there. My only complaint is that every time I get my truck serviced, I have to wipe oily hand prints from both the exterior and interior. I know it’s a dirty job and would be hard to prevent the prints but at least QC your work after the job is done and wipe them off so the customer doesn’t have to. Not a huge deal, it happens every time and I continue to return so it’s not a deal breaker. Just annoying. I’ve mentioned it several times but no change.

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Bryan and Chris were great! They got me a deal that made me feel comfortable about my purchase! I went to just test drive and walked away with a new Bronco! Thank you both!

Bryan and Chris were great at getting me a deal that made me excited about my purchase. I went in just to look but walked away with a new ride! Thank you both!!

It has been waiting two months to respond to get my warranty work done but each time delay no worries work will be done what you think I can write good feedback back

Vehicle been in shop 2 months for a transmission. Got the vehicle and had put 3000 miles on it and transmission went out. Vehicle has bumper to bumper warranty

I had a recall fixed and window air deflectors installed. Very professional and friendly!!!!

The customer service at the service center is by far the worst I’ve ever encountered. Communication is terrible. They don’t answer the phone, ignore responses to messages after they’ve reached out, and don’t take the time to listen to customers. They take their clients for granted and are only there to do the bare minimum. My family has worked with several dealerships having driven Ford vehicles for decades, but this place gives Ford a bad name.

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Service manager was very poor at communicating. I had to drive to your dealership to speak with anyone because nobody answers the phone or returns calls. Stivers recommendation was to replace the engine in my vehicle. I moved it to another dealer who recommends cam phasers and timing chain replacement only. I suppose time may tell whether this is the correct repair, but it does save me approximately $11,000. The wrecker driver told me that he pulls a lot more vehicles FROM Stivers than TO Stivers.

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Ed did an exceptional job! He and his crew are very professional and they got my truck back in a reasonable time.

Very nice and professional, service was quick and superb.

Stivers Ford Of Birmingham is an awesome dealership to do any kind of business with great people

I wanted to give future purchasers of vehicles a warning before purchasing a vehicle from Brad K at Stivers Ford of Birmingham. I negotiated in good faith with Brad as he seems like a truly genuine guy. I told him what I wanted in terms of discounts off from MSRP. To my surprise he came back exceeding my discount. What I failed to realize, the discount he presented was not a discount off of MSRP but instead a combination of 3 Ford incentives and the discount off of MSRP. This was not broken out on the deal sheet so in reality ... Read More

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Google - Oct 14, 2026

I wanted to give future purchasers of vehicles a warning before purchasing a vehicle from Brad K at Stivers Ford of Birmingham. I negotiated in good faith with Brad as he seems like a truly genuine guy. I told him what I wanted in terms of discounts off from MSRP. To my surprise he came back exceeding my discount. What I failed to realize, the discount he presented was not a discount off of MSRP but instead a combination of 3 Ford incentives and the discount off of MSRP. This was not broken out on the deal sheet so in reality the discount off of MSRP was not a good as presented. Ok, I get it, car salesmen are out to make money so I accepted Brad and the dealership got one over on me. I did talk to Brad and he assured me he would make it right and said the GM had offered me a $300 check to make things better. The check never came and I texted again and Brad said he was on vacation but would make sure it was his #1 priority upon returning. That was 2 weeks ago and I never received a check and Brad didn’t return my latest text. I’m can accept the dealership getting one over in terms of price, but don’t lie and say you were going to make it right an send a $300 check which never arrived. That is just dishonest. Additionally, Stivers Birmingham has one of the highest sales tax rates in the state on vehicle sales. In Alabama you pay sales tax at the rate of the location purchased not on where the vehicle is garaged like other states. When you register you new vehicle in a a lower tax district you will not get a refund for the additional sales taxes paid if you local district has a lower sales tax rate which most do. My advice to purchase the vehicle at Stivers Montgomery which has a lower sales tax rate because the prices are pretty much the same. (Actually, the Montgomery store was more transparent on pricing and offered a lower price had I known how Stivers Birmingham combined the msrp discount/insentives). In my case it would have saved about $400 in sales tax. In closing be very careful dealing with Brad K. If you do get him as a salesman, make sure you ask for a very detailed explanation of all numbers on the deal sheet.

5 STARS!!!!!! If I could give more than 5 stars, I definitely would! I want to give a HUGE shoutout to Tityona Lowe at Stivers Ford in Birmingham! She was absolutely fantastic from start to finish! Before making the drive, I called her and explained the horrible experience I had at the Stivers location in Montgomery. She took the time to listen to my concerns and told me to give her 20 minutes to see what she could do to help. Well, she called me back in just 5 minutes and asked if I could come in that same day! From the moment I ... Read More

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Google - Oct 14, 2026

5 STARS!!!!!! If I could give more than 5 stars, I definitely would! I want to give a HUGE shoutout to Tityona Lowe at Stivers Ford in Birmingham! She was absolutely fantastic from start to finish! Before making the drive, I called her and explained the horrible experience I had at the Stivers location in Montgomery. She took the time to listen to my concerns and told me to give her 20 minutes to see what she could do to help. Well, she called me back in just 5 minutes and asked if I could come in that same day! From the moment I arrived, Tityona was on it! She made sure everything was handled, kept things moving, and made the entire experience smooth and stress-free. Her honesty, professionalism, and dedication to getting things done really stood out to me. I also want to give a huge shoutout to the finance team! They were amazing as well! Thank you again, Tityona, for your honesty, your quickness, and most importantly, getting me into the truck I actually wanted! After my previous experience, you definitely restored my confidence in Stivers Ford. If you’re looking for a vehicle at Stivers Ford in Birmingham, GO SEE TITYONA LOWE! You won’t regret it!

So I am 48 years old, and this is the first review I have ever written. That alone should tell you how bad this experience has been. Yes, my 2022 F-350 King Ranch is still there, and I have no idea when I will get it back. (It has been there since 8/31/26.) After buying multiple personal and work trucks from Stivers and dealing with their service department for years, I have to say something has changed. They are no longer living up to the standards they once maintained. I originally brought my truck in for several electrical and mechanical issues, along with ... Read More

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Google - Oct 10, 2026

So I am 48 years old, and this is the first review I have ever written. That alone should tell you how bad this experience has been. Yes, my 2022 F-350 King Ranch is still there, and I have no idea when I will get it back. (It has been there since 8/31/26.) After buying multiple personal and work trucks from Stivers and dealing with their service department for years, I have to say something has changed. They are no longer living up to the standards they once maintained. I originally brought my truck in for several electrical and mechanical issues, along with a minor clicking noise from the sunroof. According to the service department, everything except the sunroof was resolved by cleaning the battery terminals and replacing the batteries. That work was supposedly completed before they first told me my truck was ready. Ironically, the smallest issue—the sunroof clicking—has caused nearly all the delays. What should have been a minor repair has turned into multiple unsuccessful attempts, additional problems that weren't there before, and nearly SIX WEEKS without my truck. From what I understand, they are now attempting to repair the sunroof for the THIRD time. The service department rarely answers the phone. Multiple times I've been sent to some guy's voicemail at a store in Georgia! Other times, I've been placed on hold, only to hang up 15 minutes later when nobody answers. I've also been given SEVEN separate completion dates. Every one has come and gone, with the deadline simply pushed back again. On September 25th, I was assured my truck would be ready by 11:00 a.m. I gave them extra time and arrived at 2:00 p.m. Was it done? NOPE! After driving 45 minutes, I was told it would be "completed by 5:00 today" and they would call me. Well, 5:00 came and went. No phone call and still no truck! At this point, keeping commitments and communicating with customers clearly aren't priorities. I'm left waiting with no reliable information about when I'll get my truck back. **Update #1** Remember, my truck was supposed to be finished Friday (9/25/26) by 5:00 p.m. I didn't receive a call until Tuesday (9/29/26), telling me it was "ready." I drove back to the dealership, only to discover my truck was actually in WORSE condition than when I dropped it off! The sun visor wasn't completely installed, and the sunroof sunshade wouldn't close all the way and was hanging down because it hadn't been properly attached. Once again, I had to leave my truck at the dealership. **Update #2** On Wednesday (9/30/26), I received another call saying the truck was "done." After confirming it was finished, I arranged for delivery. I was now in a loaner and wasn't wasting more time driving to the dealership. The truck arrived at my house, and upon inspection, IT STILL WASN'T REPAIRED! The sunshade still wouldn't close all the way. There's no telling what else might be messed up that I haven't discovered. Now they're telling me they need to order parts, and I still have no idea when I'll get my truck back. **Update #3** I called on 10/8/26 to check on my truck and was told it would be ready by the end of 10/9/26 and delivered to me. Well, once again, that deadline came and went without a phone call. Now I guess I'll have to wait and see whether I get it back next week. **Update #4** Truck “repaired” and returned to me on 10/13, only to be sent right back AGAIN because the exact same issue with sunshade still present. I completely understand that unexpected delays happen. But the repeated broken promises and complete lack of communication are what make this experience so frustrating. We are now going on SEVEN WEEKS! This is a truck I use for work, and being without it this long is seriously affecting my productivity. After years of purchasing vehicles from Stivers and trusting their service department, I never expected to have a situation like this. I hope they can make this right, but as of today, I STILL DON'T HAVE MY TRUCK BACK.

All of my service work was not done if so It was not done right.

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They didn’t tighten my oil plug after my oil change and I had a bad leak.

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Everything was good except for the fact that it took 25 minutes to get the car brought around so I could leave.

Good Expirence. Mike and Chris did a great job.

Great car buying expirence. Mike and Chris were great to work with.

Very helpful and sufficient Helped me find what I was looking for And answered all of my questions

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They have the best customer service of any dealership I have used. I am especially happy with Danielle and the service department. I am now having all my mechanical work done here. Even my GMC Yukon.

I recently purchased an F-250 from Stivers Ford in Birmingham, Alabama, and had an outstanding experience from start to finish. Brenlie Winguard was absolutely fantastic to work with—professional, knowledgeable, friendly, and genuinely interested in making sure I got the right vehicle and had a great buying experience. Brenlie made the entire process easy and stress-free, and I really appreciated the time and attention given throughout the purchase. I couldn’t be happier with my F-250 or with the way I was treated at Stivers Ford. If you’re in the market for a new or used vehicle, I highly ... Read More

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DealerRater - Oct 6, 2026

I recently purchased an F-250 from Stivers Ford in Birmingham, Alabama, and had an outstanding experience from start to finish. Brenlie Winguard was absolutely fantastic to work with—professional, knowledgeable, friendly, and genuinely interested in making sure I got the right vehicle and had a great buying experience. Brenlie made the entire process easy and stress-free, and I really appreciated the time and attention given throughout the purchase. I couldn’t be happier with my F-250 or with the way I was treated at Stivers Ford. If you’re in the market for a new or used vehicle, I highly recommend asking for Brenlie Winguard. She went above and beyond, and Stivers Ford has earned a customer for life! Thank you, Brenlie and the entire Stivers Ford team, for a great experience! ⭐⭐⭐⭐⭐

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⭐️⭐️⭐️⭐️⭐️ An AMAZING Experience with Stiver’s Ford Service Department! ⭐️⭐️⭐️⭐️⭐️ I honestly cannot say enough good things about my experience with Stiver’s Ford Service Department in Birmingham. I purchased my 2022 Ford Bronco from Hoover Toyota last year, and after only having it for a few short months, I started noticing something that just didn’t feel right. My Bronco had developed a noticeable jerk/shudder, and naturally, I became concerned. I did some research of my own and came across a Ford service message that described EXACTLY what I had been experiencing — a torque converter shudder associated with the transmission. ... Read More

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Google - Oct 6, 2026

⭐️⭐️⭐️⭐️⭐️ An AMAZING Experience with Stiver’s Ford Service Department! ⭐️⭐️⭐️⭐️⭐️ I honestly cannot say enough good things about my experience with Stiver’s Ford Service Department in Birmingham. I purchased my 2022 Ford Bronco from Hoover Toyota last year, and after only having it for a few short months, I started noticing something that just didn’t feel right. My Bronco had developed a noticeable jerk/shudder, and naturally, I became concerned. I did some research of my own and came across a Ford service message that described EXACTLY what I had been experiencing — a torque converter shudder associated with the transmission. Knowing I had purchased a warranty through Hoover Toyota, I still specifically wanted to take my Bronco to Ford so they could properly diagnose the issue and determine exactly what was going on. And honestly… I was already stressed enough. I hadn’t even owned this vehicle for a year, and it only had around 75,000 miles on it. The last thing I expected to hear was that I was dealing with a major transmission issue. From the moment I dropped my Bronco off with Steven, I was treated with nothing but kindness, patience, and genuine concern. And then came the moment I found out that I needed a NEW TRANSMISSION. To say I was overwhelmed would be an understatement. I was already worried about my vehicle, worried about the repair, and then had the added uncertainty of whether or not the third party warranty company was actually going to cover the repair. I completely broke down in the Service Department. Yes. You heard me right. I BROKE DOWN - FULL BLOWN UGLY CRY. I was a mess. And that is where Bri stepped in. Instead of making me feel like I was just another customer with another repair order, she showed me genuine compassion and comforted me while I was having a complete emotional moment. ❤️ That meant more to me than she probably realizes. Throughout the entire process, the team at Stiver’s went above and beyond to make what could have been an absolute nightmare as seamless as possible. They even made sure I had a loaner vehicle so I could still get to and from work while my Bronco was being repaired. And when the work was finally completed, they brought my Bronco back to me at work and picked up the loaner. That level of customer service is becoming harder and harder to find. I walked into Stiver’s Ford stressed, worried, and honestly not knowing how everything was going to work out. I walked away feeling like I had been genuinely taken care of. So, if you own a Ford and need service or repairs — or if you’re in the market for a new/used vehicle — PLEASE, PLEASE go see the good folks at Stiver’s Ford in Birmingham. And especially, Steven and Bri — thank you. ❤️ Thank you for your patience. Thank you for your kindness. Thank you for treating me like a person instead of just another repair order. And thank you for helping a really stressed-out single mama feel comforted and cared for throughout this entire process, and for making something that felt so overwhelming so much easier to navigate. You truly made a difference, and I am incredibly grateful. ❤️ Stiver’s Ford has earned my business and my recommendation. If you need Ford service, go see these folks. You’ll be glad you did! 🚙❤️

Stivers ford service team is very good and thorough. They try to get you in and out in a timely manner to resolve the problem with your vehicle. They explain what they found and the resolution. Very good team.

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The waiting room was clean and comfortable. I was a walk in and surprised they took care of right away. Did have to point out to the service lady that they didn’t put my spare back under the truck bed but she had that taken care of right away.

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They got me a loaner suv while my bronco was being repaired for the recall.

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Good Experience Good overall service very nice dealership. I will be back in the very near future

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I am always extremely pleased with everyone at Stivers of Birmingham. I’m always treated with respect and I always feel heard. I love the service department. I think Danielle and Nicole are valuable assets to the department. They are always working hard to make sure their customers are satisfied with the service department.

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I always receive excellent service and a valiant effort to solve any issues or concerns I have. Everyone always goes above and beyond. I feel heard, respected and appreciated, especially by Danielle and Nichole.

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They need to check their work to see that everything ( parts ) are put back together.

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Great dealership, friendly/helpful staff along with fair pricing

They tell you they will call back and then they won't call you back and when you call the next day they don't have any answers and they say they will font out and call you back but they still won't call you back

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Mike and his team were top notch and very professional. I'm sure ya'll will be seeing me again in the near future.

Nice young lady at service desk got me taken care of real quick As soon as I walked in, she took care of my car going to the shop and they were done within 30 minutes, which was the quickest I've ever seen and she got my car washed very pleasant young lady

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5 hours and $400 spent getting an alignment and having 6 tires balanced. Unfortunately, the alignment left me with a crooked steering wheel, and the balance left me shaking at highway speeds. My guess is that the tech doesn't know how to balance a dually. Either way, it was a waste of my time and money.

Oil change appointment at 10am. I arrived at 940am or 945 am I left at 11:50 something. Keys were misplaced and no apology for the delayed service for a quick oil change that wasn't really quick. The young lady at the front did assist me with downloading my oil change discount coupon. That was the best thing.

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Josh is terrific -- attentive to detail and patient with all my questions. I have a lot of questions!

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My issue is still not fixed and I travelled 80 miles each time and still left with my issue not being addressed at all

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I had an excellent experience dealing with the tire & lube center. Everyone was kind and helpful

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Outstanding job and Bri was great to work with. They took care of our Bronco right away and will come back for service again.

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⭐️ 1 STAR — Very Disappointing Experience I would NOT recommend Stivers Ford Homewood for service. At the end of August, my check-engine light came on. After having it checked at AutoZone, I was advised that I needed a new canister purge valve. I contacted Stivers and spoke with Joshua, who was very nice and reassuring. I specifically asked that he remain my point of contact throughout the process. I paid over $800 for the repair, and my vehicle was returned the next day. Unfortunately, the check-engine light came back on the SAME DAY. When I tried calling the service department, I repeatedly sat ... Read More

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Google - Sep 26, 2026

⭐️ 1 STAR — Very Disappointing Experience I would NOT recommend Stivers Ford Homewood for service. At the end of August, my check-engine light came on. After having it checked at AutoZone, I was advised that I needed a new canister purge valve. I contacted Stivers and spoke with Joshua, who was very nice and reassuring. I specifically asked that he remain my point of contact throughout the process. I paid over $800 for the repair, and my vehicle was returned the next day. Unfortunately, the check-engine light came back on the SAME DAY. When I tried calling the service department, I repeatedly sat on hold for 20–30 minutes before being disconnected. I eventually had to go to the dealership before work. I asked Steven Smith if they could run a diagnostic to determine whether the issue was related to the repair I had just paid for. Instead, I was essentially brushed off and given paperwork indicating another issue. When I contacted Joshua again, I was told, “We did what you asked.” That response was extremely disappointing, especially after spending over $800 and having the same warning light return immediately. I ultimately took my vehicle somewhere else and ended up spending another $2,200 to have the actual problem repaired. The difference in customer service was night and day. The other shop listened to me, properly diagnosed the problem, communicated with me, and fixed it. I have worked in customer service for over 18 years, and I understand that repairs don't always go perfectly. What matters is how you treat the customer when something goes wrong. Unfortunately, I did not feel heard, valued, or supported by Stivers. I will not be returning to Stivers Ford Homewood, and I will not be taking my vehicle back to a Ford dealership for service. The one star is only because the system requires a rating to post this review.

Over all good but I asked for fog lights replaced but has taken two days to get them

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good service with explanations on everything that was needed the service was quick and efficient

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I really wanted to rate them higher but there are too many controllable issues they struggled with. To start, the dealership was unorganized and caused a lot of unnecessary thrash. They told us they had a loaner vehicle and we had to get in quickly as they couldn’t hold loaner cars. We made immediate arrangements to drive the roughly 70+ miles to drop our car off only to be told that they were wrong and had no loaners. Fortunately, after a lot of tears from my wife who was the one dropping the car off, and a call to me, ... Read More

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DealerRater - Sep 21, 2026

I really wanted to rate them higher but there are too many controllable issues they struggled with. To start, the dealership was unorganized and caused a lot of unnecessary thrash. They told us they had a loaner vehicle and we had to get in quickly as they couldn’t hold loaner cars. We made immediate arrangements to drive the roughly 70+ miles to drop our car off only to be told that they were wrong and had no loaners. Fortunately, after a lot of tears from my wife who was the one dropping the car off, and a call to me, a supervisor stepped in to find a solution… which was good, but they caused a lot of unnecessary heartache and undue stress in the process. The service advisor was fairly communicative and we appreciated that. However, one of the issues we were having was with a window regulator not rolling up / reopening when rolled up, which was the same issue we brought it in for previously. They said they reprogrammed it previously but we started having the same problem shortly after picking it up. Clearly the tech didn’t diagnose and fix the problem to begin with. The regulator was clearly having an issue with the anti-pinch technology and he didn’t fix it. They initially told us the parts were ordered and they were shooting for midweek the following week to get it fixed. We had told them that we needed to leave by the following Thursday for a trip we had previously scheduled. They did not want us to drive the loaner vehicle more than a certain distance and this was going to be a problem if the car wasn’t fixed. When we checked in the following week on the repairs to see when it may be done they said it would be Friday. This was a problem as we told them we needed the car for our trip or else they needed to be ok with the loaner having more miles than they wanted. After some back and forth they let us know they would finish with it by Wednesday at the latest… which they did. Again, we were upfront with our plans and they caused a lot of undue stress with the changing timeline. All of this could have been overlooked given they found ways to resolve the various issues aside from the one repair being a repeat issue that wasn’t fixed correctly the first time. However, after getting the vehicle back we found they dented and scratched our car in the door jamb upon which they were working. We immediately called and advised. They said they would look at the video of when the car was worked on to see if they could discern when and if this occurred while in their care. Our vehicle was in pristine condition and the only damage we have is in the area where they were working. It’s been weeks and we still haven’t heard back about their findings or if they are going to attempt to make this right. This is the straw that broke the camel’s back so to speak. I cannot recommend them based upon the totality of our experience and that we have issues that remain unresolved.

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Very good. Manny was awesome Great selection and price. Very friendly staff. Would recommend to anyone.

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Horrible experience. I Would like a phone call immediately. Several services I pay for were not completed during oil change.

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Great customers service I really appreciate the service and the cat wash. Great personality Awesome

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Very accurate, good communication, on time and very friendly!used before and had the same quality!

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First time user. Got in next day for service, then no word. Called several times to Service- no answer. Service advisor promised call next morning, never heard. More calls with no answer, just rings snd rings. . Have you considered offering texting?

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Steven and the team are so helpful. Love love love them and all their help with getting my car back in service

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Service advisor was professional and friendly and kept me informed appropriately. Transportation to/from was provided, and drivers were professional and friendly. My issue was resolved. Very satisfied with overall service.

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Very polite and professional. Quick to get started and quick to finish Exceeded my expectations

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Came in to get tires balanced due to vibration between 70-80. Needed an alignment after replacing tie rod ends. The shake is worse now and happens at lower speeds as well. Feels like my rear right tires are out of balance. The alignment left me with a crooked steering wheel and a truck that pulls to the left. Wasted $395 and 5 HOURS of time.

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Quick turnaround. Knowledgeable staff. Reasonable prices. Steven was great to work with and kept me updated on the work progress.

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Everyone was very helpful and accommodating! Great dealership to do business with! Alright, alright, alright

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The service were greatest we thank you for y’all have done GOD BLESS ALL

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Super dishonest, sketchy folks. Failed to fix our explorer’s a/c and lied about it until after we paid the invoice. Then, told my wife they didn’t know they were supposed to fix the a/c, after many discussions about this exact issue. I’m extremely disappointed, and I’m not sure how they are not ashamed of themselves for how they handled our situation. Please use caution in dealing with the Stiver’s team.

Talked to someone at 730PM the night before...told me the truck was available. Manager sends me an OTD price offer at 8AM as I am driving 45 minutes to the dealership. Texts me that he can't find the truck...it must be getting maintenance. I say let me know before I get there. I get there and am told that it must have gotten sent to "auction". How can the manager send me an offer at 8:08 am right before they open and then in 40 minutes the truck must have gone to auction. For context, the salesperson said ... Read More

Full review text opened.

Google - Sep 13, 2026

Talked to someone at 730PM the night before...told me the truck was available. Manager sends me an OTD price offer at 8AM as I am driving 45 minutes to the dealership. Texts me that he can't find the truck...it must be getting maintenance. I say let me know before I get there. I get there and am told that it must have gotten sent to "auction". How can the manager send me an offer at 8:08 am right before they open and then in 40 minutes the truck must have gone to auction. For context, the salesperson said that they never know what's on the lot and when it will be sent to "auction". He also said that they come and get those "auction" vehicles before they get there...so this would be before the manager sent me the offer. The truck is still posted also and I guarantee if I got someone to ask about it...it would magically be available again. Terrible business practice and why I will never deal with this dealer again.

Tried to bait and switch me, ran my credit multiple times even after given specific directions to only run once, increased numbers of deal behind my back with out any notification. Do not go to this dealership unless you want to be scammed, fraudulent behavior is at an all time high.

I took my vehicle on Wednesday September 9th Customer service explains everything what they do to my vehicle and awswer all my questions very clear and respectful. I’ll definitely recommend especially “Maria Abarca “great person at customer service

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Great Service from Caitlin and Danielle. Last few trips to Stivers, Caitlin and Danielle has always helped me get in and out quickly.

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Kristen Hudson and Charity were wonderful sales reps. Kristen is my favorite car salesperson I have ever worked with, and I am almost 60 years old. The whole experience was calm and pleasant. She is an excellent representative of your dealership. The only negative we had was a very long wait for finance. It was Labor Day, so maybe short staffed. Asher was very efficient once we made it in there.

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I always have a great experience. The staff is wonderful. Colton and Mike are the best to work with. I would recommend them to anyone.

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The service was great. The two young men were very polite and nice. I always enjoy having a nice service time at Stivers.

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This was the best car buying experience I’ve ever had !! Hands down !! Will definitely buy again

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Very prompt. Very polite. Very knowledgeable. The people at the service desk and in the quick lane were awesome.

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Stivers ford is terrible with communication save ur time and shop elsewhere

My brother purchased a truck from this dealership. He had to come back to the dealership today to sign paperwork. He was told to come in at 9:00AM and that he would be "in and out." After waiting for finance for TWO AND A HALF HOURS, they were finally "in and out." Mind you, test drive and trade appraisal were done the day before. They just needed to sign paperwork in finance.